Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button. From there, use the Start a Return link below your item and then click the Get Started button. Select an item to go to the order details page. To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.Īfter you sign in, you will see the items from your recent orders. Please contact your provider for more information. Returning your iPhone or iPad may not automatically cancel or reset your wireless account you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Wireless carriers have different service-cancellation policies.
iPhone and iPad Returns - Wireless Service Cancellation
#APPLE PURCHASE RECEIPT EMAIL SOFTWARE LICENSE#
Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken. *You can return software, provided that it has not been installed on any computer. Apple Developer products (membership, technical support incidents, WWDC tickets).Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store & iTunes Gift Cards).Software Up-to-Date Program Products (software upgrades).There are some items, however, that are ineligible for return, including: Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.You have 14 calendar days to return an item from the date you received it.This area is regulated by the Australian Communications and Media Authority (ACMA) and they publish details about their enforcement action on their website.Įnquiries or scam reports can be made by email or by phone 1300 30 40 54.There are a few important things to keep in mind when returning a product you purchased online from Apple: It is illegal to send SPAM emails in Australia. You can fight back against email scammers by having a good virus detection package with a SPAM filter that automatically deletes dodgy emails or puts them in a separate area of your inbox. Never click on any links contained in scam emails as this can give the criminals the opportunity to steal your secure information.Ignore and delete these emails if you are certain the transactions are false. Alternatively contact Apple via their official site. If you get an email receipt from Apple and you are concerned, you should log in to your iTunes account independently of the email and check the transactions on your account. It's a phishing scam and if you enter your personal and financial details, you're at risk of becoming a victim of credit card fraud or identity theft.Ī warning has previously been issued on Australia's hoax-slayer website.Īccording to the information about phishing on the official Apple website: "The iTunes Store will never ask you to provide personal information or sensitive account information (such as passwords or credit card numbers) via email." The costly items and convincing fake receipt are designed to alarm you into clicking on the link to dispute the purchases and attribute them to a hacker.ĭon't even be tempted to click through, as you will simply end up at a bogus website. The email duplicates an authentic iTunes message and features the Apple logo, but is not actually from the Apple store. WA ScamNet has had reports of emails that appear to be from the Apple Store confirming expensive purchases that were made on an iTunes account and containing a link to dispute the purchase. If you receive a fake iTunes purchase receipt, ignore and delete it. Fake iTunes receipt - email phishing scam
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